How to request deletion
- If you can access the application, use the account, settings or support area in the application to start an account deletion request.
- If you cannot access the application, send an email to support@meridiangroupcapital.com with the subject line "Account Deletion Request".
- Include the account identifier, such as the email address or phone number associated with your account, and a short statement confirming that you want to delete the account.
What happens next
After receiving your request, we may take steps to verify your identity and confirm that the request relates to your account. We normally aim to confirm receipt within 7 business days and complete deletion within 30 days after identity checks are complete, unless additional time is needed because of legal, security or operational requirements.
What is deleted
When a deletion request is completed, we delete or de-identify the account profile, sign-in access and personal data associated with the account where it is no longer needed to provide the service or meet lawful requirements.
Information we may retain
We may retain limited records where necessary to comply with legal obligations, maintain security, prevent misuse, resolve disputes, complete outstanding matters, preserve backup integrity or keep records that we are required or permitted to retain. Retained information is limited to the purpose that requires retention.
Confirmation
We will provide confirmation after the account deletion request has been completed, unless we are unable to do so because the contact channel is unavailable or legal restrictions apply.
Questions
If you have questions about account deletion, contact support@meridiangroupcapital.com.
如何申请删除
- 如您可以访问应用，请通过应用内账户、设置或支持入口发起账户删除请求。
- 如您无法访问应用，请发送邮件至 support@meridiangroupcapital.com，邮件主题请写明 “Account Deletion Request”。
- 请提供账户标识，例如与账户绑定的邮箱或手机号，并简要确认您希望删除该账户。
后续处理
收到请求后，我们可能会核验您的身份，并确认请求与您的账户相关。我们通常会在 7 个工作日内确认收到请求，并在核验完成后 30 日内完成删除；如因法律、安全或运营要求需要更多时间，则可能延长。
会删除哪些信息
账户删除请求完成后，我们会删除或去标识化账户资料、登录访问权限，以及与账户相关且不再为提供服务或满足合法要求所需的个人数据。
可能保留的信息
为遵守法律义务、维护安全、防止滥用、解决争议、处理未结事项、保持备份完整性，或保存我们依法需要或允许保留的记录，我们可能保留有限信息。保留的信息仅限于需要保留的目的。
完成确认
账户删除请求完成后，我们会向您发送确认；但如联系方式不可用或法律限制不允许，则可能无法发送确认。
问题咨询
如对账户删除有疑问，请联系 support@meridiangroupcapital.com。